01
Alderman+Ward
2024–Present · Co-founder
Strategy, communication, and design studio focused on helping organizations make sense of change across finance, healthcare, and technology.
—Market expansion strategy for Carta. Stakeholder interviews, competitive analysis, growth opportunity sizing.
—FutureSignals.io: structured foresight platform. In development.
—Pattern Recognition: event series and workshop frameworks, distributed as zines.
02
Charles Schwab
2013–2024 · Director of Planning · Sr. Manager UX Content Strategy
Strategic lead for Schwab's 140-person in-house creative agency during a period of unprecedented growth: client assets from $2T to $7.8T, active accounts from 9M to 33M.
—Master creative briefs across all business lines. Introduced journey mapping to the company.
—Co-led journey mapping work that informed communications strategy during the TD Ameritrade acquisition integration.
—Led three content strategy teams: Schwab Assistant, global taxonomy, help systems.
03
Razorfish
2005–2010 · Creative Director, Content
Director of the content discipline for California. Clients included Intel, Visa, Disney, Kaiser Permanente, PG&E, Wells Fargo, McKesson, and Yahoo!.
—Unified interface for Disney.com. 38,000-page content inventory.
—McKesson web consolidation: 70+ sites evaluated, 17 integrated.
—Created OMG!, Yahoo!'s celebrity vertical. Taxonomy for Wired.com.
04
The Barbarian Group
2011 · Creative Director
Creative lead for the San Francisco office. Clients included Mozilla Firefox, Sears, and Women's Sports Foundation.
—Firefox Gone Mobile: SXSW launch distributing ice cream sandwiches to anyone, not just badge holders. Recreated in LA, NY, Mountain View, London.
05
Eat (Tokyo)
2003–2004 · Editorial Strategist
Strategy and editorial for Air Canada, Shu Uemura, and Volkswagen across Asia Pacific. Led creation of a five-language Air Canada website across Japan, Korea, China, Hong Kong, and Taiwan.